Every day help for our customers
For your convenience here are some of the most asked questions from our clients. If there is a question you would like to ask us and it’s not on the FAQ list, please feel free to use the Live Chat on the website and we will respond immediately. Why Live Chat?
- Get immediate response
- Chat with a real person
- Step by Step Instructions
- Fast and easy to use
If you need more help
If you need more help please contact us through one of these two methods below. We’re always on standby ready to help you the best way we can. Thank you for choosing Primal Nutrition!
How To Sign Up For A Meal Plan
How To Upgrade or Downgrade Your Meal Plan
How To Cancel Your Subscription
- Use our super-easy online signup process to get started or call one of our enrollment specialists at +1 (786) 656-1643
- All members can start their meal plan in as little as 3 business days from enrollment.
- You may request to speak to one of our nutrition specialists by sending an email to email@example.com. We will schedule a call with one of our nutrition specialists for you and they will assist you in choosing the perfect meal plan for you. We provide you this service for FREE at no extra cost.
- You will receive a confirmation welcome email once your order has been processed. The confirmation welcome email will include all the details and information about your meal plan including all company policies, procedures and member requirements. Please make sure you read through this email as it is very important.
- We offer 4 different meal plan options, each one with a specific goal in mind. Whether it be weight loss, weight maintenance or weight gain we have designed a meal plan for you with dietary options available like our ketogenic meal plan and vegan meal plan.
- Each one of the available meal plans offers its nutritional values and benefits. To learn more about the benefits of each plan, simply visit the meal plans page for a brief description of each meal plan.
- If you are unsure of which option is best for you may schedule a consultation with our of our nutrition specialist by email firstname.lastname@example.org or by calling our sales department at +1 (786) 656-1643 and one of our representatives will assist you in choosing the ideal meal plan for you.
- You can add a new payment method to your account by logging in through our member portal, clicking the drop-down menu, and selecting “Payment Methods”. There you will be able to manage the card you would like to use as your default payment method if you have multiple cards on file with us.
- We accept Visa, MasterCard, Discover, and American Express. No international cards are accepted.
- If you live in a gated community you will need to add us to your guest list or provide us with an access code to successfully deliver your food.
- It is the member’s responsibility to provide us with access, if the driver cannot enter the community at the time of delivery the driver must continue with their route as each driver has many deliveries to be made in a short period of time.
A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.
- If you live in an apartment building that requires front desk/call box access it is the member’s responsibility to ensure your driver is granted access upon arrival.
- If the driver cannot enter the building to complete the delivery, they will have to leave and continue their route as each driver has many deliveries to be made in a short period of time.
- A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.
- While our drivers will be consistent with delivery times, there are factors beyond our control, such as weather and traffic, that can lead to delays. Please be patient and rest assured delays are not commonplace and our driver will be at your doorstep shortly!
- Customer Service will be able to assist you with all delivery issues, including contacting your driver for you to attempt real-time corrections if need be.
- You can reach our customer service team via email at email@example.com, or over the phone at +1 (786) 656-1643.